Help with our products.
Already using one of our products? Find setup guides and troubleshooting here, or email the team that builds the software. For new projects and general questions, please use the contact page.
Email support
01 Products
Choose a product.
StockByLocation
Installing the app, selecting locations, customising messages, adding the block to your product template, and fixing the most common issues.
Benzie
Benzie hasn't been publicly released yet, so there's no product support. Questions or interest? Write to info@teskesoftware.com.
MyTripStories
MyTripStories is still being built and isn't open to users. Feel free to reach out at info@teskesoftware.com.
02 Writing to support
How to describe a support request.
Including these details helps us solve your issue quickly, usually without follow-up questions.
- Product and store: which product it's about and, for Shopify apps, your
your-store.myshopify.comaddress. - Where: a link to the page (and variant) where you see the issue.
- Expected vs. actual: what you expected to see, what you see instead, and what you did just before.
- Theme: the name of your theme, and whether it's the live theme or a preview.
- Screenshots: of the storefront and the app settings, if relevant.
Never send passwords or staff account access. We don't need them, and we'll never ask for them by email.
What to expect
Personal, by email
Support is handled by email on Dutch working days by the developers of the product. We reply as quickly as we reasonably can. We don't offer 24/7 support or guaranteed response times.
Privacy & data requests
Questions about data
For privacy questions, data requests or security reports, write to security@teskesoftware.com.
Privacy policy